Frequently Asked Questions
How can I contact Elleebana Store USA?
How can I contact Elleebana Store USA?
You can reach our support team by phone, email, or chat during regular business hours. Simply use the contact form on this page, call us directly, or send us an email, and a member of our team will respond as soon as possible. We strive to reply to all inquiries within one business day.
Where can I find additional product or training information?
Where can I find additional product or training information?
For detailed product information, application guidance, and training opportunities, please explore our website or reach out to us directly. Our team is happy to help you select the right products and resources to support your lash and brow services.
How do I find a hands on Elleebana Trainer in my area?
How do I find a hands on Elleebana Trainer in my area?
Please contact us by phone, email, or chat and we will gladly assist with finding a hands on trainer near you.
Can I change or add to my Order?
Can I change or add to my Order?
As long as the order hasn't been fulfilled/shipped, we can add or delete items, change the shipping method, or apply a discount (if applicable) to any order.
Can I add insurance or a signature to my order?
Can I add insurance or a signature to my order?
Absolutely! Please contact us and let us know if you would like insurance and/or a signature confirmation on your shipment. There will be a small extra charge to add these services. We do put signatures required on orders over $500 in value to protect ourselves and our customers. If you wish to not have a signature on your order over $500 please put your request in the order notes.
When will I receive my order?
When will I receive my order?
Depending on the shipping method you choose, you should receive your order within 1-10 days. Packages are delivered 6 days a week (M-S) with both USPS and FedEx (certain shipping options only). If you need a package shipped overnight for Saturday delivery please choose the correct shipping method. Please pay attention to the delivery days. They are noted as business days not calendar days. i.e. if you order 2 day FedEx on Thursday your package will be delivered on Monday.
When will my order ship?
When will my order ship?
We ship orders daily (except Saturday and Sunday). If your order is placed before 4 PM Mountain Standard Time it will ship the same day. You should always receive an email with a tracking number or by text if you select that option at checkout. If you do not receive tracking information please contact us by email, text, or phone and we will provide you with your tracking number. Please always check your spam folder for emails that you might be missing.
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Please complete the General Enquiry form below and one of our staff will get back to you as soon as possible.
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